Welcoming Wates as our new contractors

From November, if you book a repair with us you may see new contractors working in or around your home.

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We’ve welcomed Wates, a leading property services company, to provide a repairs service to over 9,000 households in our East and West regions. They will also be refurbishing around 450 empty homes each year, ready to let to new customers.

We know that a high quality repairs service is really important to our customers and we’ll be working in partnership with Wates to deliver this for you.

We chose Wates after an extensive and rigorous selection process, focusing on the quality of their service offer as well as price. Throughout the process, Wates clearly demonstrated that they have similar values to Stonewater’s and impressed us with their commitment to making customers central to their service delivery.

All Wates’ operatives are fully trained and equipped. They will be in uniform and carry an identification card, which they’ll show you before entering your home. If you have any queries, please contact us.