Manage your home with MyHome

MyHome is your place to manage your home, whenever and wherever is most convenient for you.

This safe and secure service lets you manage your home 24 hours a day, seven days a week. You can access MyHome on the web or on your smartphone or device via our brand-new app.

New services are regularly added to MyHome, bringing you the tools and people you need at the touch of a button. Find out more in our FAQs below.

Signing up for MyHome also gives you access to MyRewards, offering you a huge range of online and in person discounts. Find out more about MyRewards here.

What is MyHome and what does it do?

MyHome is Stonewater’s place to manage your home, whenever and wherever is most convenient for you. With MyHome, you can quickly and easily:

  • Report repairs
  • Make a payment or set up a direct debit
  • Check your account statement
  • View your service charges, if applicable
  • Update your details
  • Contact us

This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.

New services will be added to MyHome in the future, bringing you the services and people you need, just one click away.

What services can I access through MyHome?

Currently in MyHome, you can quickly and securely:

  • Report a new repair for your home or a communal area and see your repairs history
  • Make a payment or set up a direct debit
  • Check your account statement or print it out yourself
  • Update your personal information and details of members of your household, which helps us keep in contact with you
  • View your service charges, if applicable
  • Check your gas servicing information
  • Send enquires to Stonewater in partnership with LGAH
  • Let us know if you have a complaint or want to compliment us on the service you’ve received
How do I register for MyHome?

Registering for MyHome only takes a minute. All you need is your account reference number, name and date of birth.

Visit MyHome and click the blue 'Register' button to get started.

I don’t know my account reference number. Where can I find it?

If you don’t know your account reference number, you can find it on your annual rent or service charge statement.

Otherwise, you can email myhome@stonewater.org and a member of our team can get this information to you as quickly as possible.

Can I access MyHome on my mobile phone?

Yes, MyHome has been designed to be mobile friendly. This means you can use MyHome anywhere, anytime with your hand-held mobile devices such as smartphones or tablets, as well as with computers and laptops.

To access MyHome from your mobile phone, simply visit myhome.stonewater.org.

What can I do if I’m having trouble registering on MyHome?

If you are having difficulty registering, please email the MyHome team at myhome@stonewater.org. A member of the team will get in touch as soon as possible.

Can joint tenants have an account each, or is it only one account per tenancy?

If you have a joint tenancy, each person on the tenancy can have their own MyHome account. You will be able to see each other’s details but will not be able to amend them. Both of you will have full access to the financial breakdowns of the account.

Can I report an emergency repair on MyHome?

On the ‘My repairs’ page of MyHome it clearly states the telephone number to call for emergency repairs. You should not report these repairs through MyHome.

Is there a MyHome app?

You can now download the MyHome app to manage your home from the palm of your hand.   

The app is free to download from the Google Play and App Store. It is compatible with iOS and Android devices and requires an internet connection. 

We've created a new page with more information and FAQs about the app.

Is it safe to share my personal details through MyHome?

MyHome is built with your safety and security at its core, using specialist software that protects your data and manages your information safely. We are committed to ensuring that your information is protected.