Manage your home with MyHome

MyHome is your place to manage your home, whenever and wherever is most convenient for you.

This safe and secure online service lets you manage your home on any device in your own time, 24 hours a day, seven days a week.

New services are regularly added to MyHome, bringing you the services and people you need at the touch of a button.

Find out more in our FAQs below.

What services can I access through MyHome?

Currently in MyHome, you can quickly and securely:

  • Report a new repair for your home or a communal area and see your repairs history
  • Make a payment or set up a direct debit
  • Check your account statement or print it out yourself
  • Update your personal information and details of members of your household, which helps us keep in contact with you
  • View your service charges, if applicable
  • Check your gas servicing information
  • Send enquires to Stonewater in partnership with LGAH
  • Let us know if you have a complaint or want to compliment us on the service you’ve received
How do I register for MyHome?

Registering for MyHome only takes a minute. All you need is your account reference number, name and date of birth.

Visit MyHome and click the blue 'Register' button to get started.

I don’t know my account reference number. Where can I find it?

If you don’t know your account reference number, you can find it on your annual rent or service charge statement.

Otherwise, you can email myhome@stonewater.org and a member of our team can get this information to you as quickly as possible.

What can I do if I’m having trouble registering on MyHome?

If you are having difficulty registering, please email the MyHome team at myhome@stonewater.org. A member of the team will get in touch as soon as possible.

Can joint tenants have an account each, or is it only one account per tenancy?

If you have a joint tenancy, each person on the tenancy can have their own MyHome account. You will be able to see each other’s details but will not be able to amend them. Both of you will have full access to the financial breakdowns of the account.

Can I report an emergency repair on MyHome?

On the ‘My repairs’ page of MyHome it clearly states the telephone number to call for emergency repairs. You should not report these repairs through MyHome.

Is there a MyHome app?

There will be a downloadable MyHome app. We’ll let you know as soon as it’s available.