Repairs and maintenance

We understand how important your home is to you, and we are committed to helping you keep your home in good condition.

We’re working as hard as we can to get your repairs done as quickly as possible. However, your routine repairs may take a little bit longer than usual, due to national contractor and materials shortages. 

For more information, you can watch the following short video.

Report a repair on MyHome

MyHome is the place to manage your home, whenever and wherever is most convenient for you.

This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.

With MyHome, you can quickly and easily:

  • Report repairs
  • Make a payment or set up a direct debit
  • Contact us

Register for MyHome here. You just need your account reference number. Find out more about MyHome here.

Alternatively, you can report a non-emergency repair or defect using the form at the bottom of this page.

During the first 12 months following the build of your property

In the first 12 months following the build of your property, any defects that occur as a result of the construction will be remedied by the developer rather than Stonewater.

During this time, please report any defects to us and we will then pass these on to the developer, who will contact you about fixing the issue. We will ensure your landlord is aware of any defects we report on your behalf.

After the first 12 months following the build of your property

We aim to carry out repairs as quickly as possible, based on an appointment system. Repairs are prioritised depending upon;

  • Seriousness of the defect
  • Impact it will have on the household
  • Potential damage to the property

Repairs are categorised as 'Emergency' or 'By Appointment.'

You can find out everything you need to know about repairs, including whose responsibility they are, types of repairs and much more in our Getting your home repaired guide.

To report a non-emergency defect or repair, please use MyHome. For emergency repairs, please call us on 01202 797 385. Outside working hours, you'll be transferred to our out of hours service.

Find out more about health and safety at home, such as gas safety, fire safety and preventing condensation.