Paying your rent

Paying your rent (which includes your service charge) is the most important payment you need to make.

**If you have concerns about paying your rent as a result of the coronavirus pandemic, please visit our dedicated pages**

Rent setting policy

You can see how your landlord, Legal & General Affordable Homes, sets your rent here.

How to pay

Your rent is paid by Direct Debit, which should be set up as part of your sign-up process.

When to pay

Your rent is due one month in advance.

What to do if you have a problem with payment

Your rent is the most important payment you need to make and is a priority above other bills or debts. If you are having problems paying your rent, the most important thing to do is to let us know as soon as possible.

Please contact us by email, via our online enquiry form.

If you need additional support:

  • Visit Turn2us.org - if you can’t pay because your circumstances have changed, their benefit checker may show you if you are entitled to additional benefits
  • Visit Citizens Advice
  • Speak to your local authority

What happens if you don't pay your rent

If you get into financial difficulties and cannot pay your rent, we will do our best to support you. Please contact us immediately so that we can discuss the situation with you and offer advice on your options.

However, if you continue to fail to pay your rent or meet any agreed payment plans, we will have no choice but to take legal action and you could lose your home.

If you fall into arrears we will:

  • Contact you to arrange for your payments to be brought up to date
  • If you continue to fail to make payments after our initial contact with you, we may issue a ‘Notice Of Seeking Possession Of Your Property’