Repairs and maintenance

We understand how important your home is to you, and we are committed to helping you keep your home in good condition.

We’re working as hard as we can to get your repairs done as quickly as possible. However, your routine repairs may take a little bit longer than usual, due to national contractor and materials shortages.

We’re still committed to delivering repairs in a Covid-safe way. Our operatives will wear a mask and practise social distancing whilst in your home. For more information, you can watch the following short video.

Report a repair on MyHome

MyHome is the place to manage your home, whenever and wherever is most convenient for you. This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.

With MyHome, you can quickly and easily:

  • Report repairs
  • Make a payment or set up a direct debit
  • Contact us

Register for MyHome here. You just need your account reference number.

Find out more about MyHome here.

You can also report a non-emergency repair or defect using the form at the bottom of this page.

During the first 12 months following the build of your home

In the first 12 months following the build of your property, any defects that occur as a result of the construction will be remedied by the developer rather than Stonewater.

During this time, please report any defects to us and we will then pass these on to the developer, who will contact you about fixing the issue. We will ensure your landlord is aware of any defects we report on your behalf.

After the first 12 months following the build of your property

There are different types of leases, so please check your lease agreement for specific details. Usually, you are responsible for all repairs and maintenance in your home, while as the managing agent for your landlord, Legal & General Affordable Homes, Stonewater is responsible for repairs and maintenance for the shared communal areas of your block/estate.

Report repairs or defects

Use this form to report any non-emergency repairs or defects