Repairs and maintenance
We understand how important your home is to you, and we are committed to helping you keep your home in good condition.
MyHome is the place to manage your home, whenever and wherever is most convenient for you.
With MyHome, you can quickly and easily:
- Report repairs
- Make a payment or set up a direct debit
- Contact us
This safe and secure online service lets you manage your home in your own time, 24 hours a day, seven days a week.
Register for MyHome here. You just need your account reference number.
Find out more about MyHome here.
You can also use the form at the bottom of this page.
During the first 12 months following the build of your home
In the first 12 months following the build of your property, any defects that occur as a result of the construction will be remedied by the developer rather than Stonewater.
During this time, please report any defects to us and we will then pass these on to the developer, who will contact you about fixing the issue. We will ensure your landlord is aware of any defects we report on your behalf.
After the first 12 months following the build of your property
There are different types of leases, so please check your lease agreement for specific details. Usually, you are responsible for all repairs and maintenance in your home, while as the managing agent for your landlord, Legal & General Affordable Homes, Stonewater is responsible for repairs and maintenance for the shared communal areas of your block/estate.
Use this form to report any non-emergency repairs or defects