Information for customers who own their home

Find out about your agreement, paying your rent and service charge, repairs and maintenance, and how to increase shares in your home.

Photo of parents with their two daughters, standing in a kitchen.

Your agreement

Helpful information about your agreement, including our shared ownership handbook

Paying your rent and service charge

When and how to pay your rent and service charge

Repairs and maintenance

Types of repairs and how to report them

Increasing shares in your home

Everything you need to know about staircasing

Fees

Find out about any fees you may have to pay