Update on our services: 10 September

**We’re working hard to continue delivering services throughout the coronavirus pandemic and to support our customers – in particular those who most need our help. There’s more information on our dedicated page, with details of where to find support as well as info on our current service levels. For customers affected by local restrictions, we’ve created a dedicated page here.**

Nicholas Harris

I hope you and your families are continuing to stay safe and well in these challenging times.

Throughout the coronavirus pandemic, we have been guided by the Government at all times and remain ready to respond quickly to any new developments. If you live in one of our retirement living or supported housing schemes, I’m sure you’ll have noticed that the communal areas already have some restrictions in place, such as guidance on how many people can use the space at any one time, posters showing the importance of good hand hygiene, and social distancing floor markers.

We adopt the latest Government and Public Health advice and update guidance accordingly. Please help to keep yourselves and others safe by following the advice and regulations in all areas, both indoors and outside.

In any areas where there are local lockdown restrictions in place, we will move to an emergency and essential only repairs service. We will still be carrying out gas and electric checks, and inspections in relation to lifts, water, security and fire safety in these areas, but all non-essential repairs will be rescheduled for after these restrictions have been lifted.

As a reminder, customers affected by local restrictions can find more information here.

Our core purpose continues to be helping people find much needed, affordable homes in this time of crisis. In particular, our specialist teams are doing amazing work to support those at risk of domestic abuse. Sadly, as you may have seen in the media, this is becoming an increasing issue.

While many other services providers are scaling back, or even closing their doors, I’m proud that Stonewater is still offering vital help, through creative solutions, for those in most need.

We’re continually reviewing the latest advice and developments, and what they mean for each aspect of our service. Our priority at all times is to make the right decisions, which put the health, safety and well-being of our customers, colleagues and contractors first. We understand and share many of the worries you may have – keeping safe, protecting others, managing finances, caring for our families and feeling there are many more questions than answers as we slowly begin to move forward.

More than ever before, throughout these times our homes have been our sanctuary. The coronavirus crisis has helped bring out the best in people and our communities and we are proud to play our part in the nation’s recovery.

Nicholas Harris