Coronavirus: information for customers

We know that it can be hard to keep track of the latest updates about coronavirus as the situation changes frequently. We've put together these pages so you can find everything you need, all in one place.

Coronavirus information for customers (3)

Our main priority is the health and wellbeing of our customers, colleagues, partners and communities.

We've put together the following FAQs to provide you with as much information as possible. We'll be updating these whenever we have new information, so please check back regularly.

If you have any questions, or if you feel we have missed anything, please contact us. You can also keep up to date by following our social media channels.

From everyone at Stonewater, we hope you and your families are well and stay safe.

If you’ve been confirmed as having coronavirus, have any of the symptoms or are self-isolating, please call our Emergency Repairs Line on 01202 797 385 so that we don’t put you, our employees or contractors at risk.

Return to three-tier system from 2 December

The Government reintroduced the three-tier system for managing coronavirus on 2 December. You can find out more here.

Update on our services: 2 December

You can read the latest update on our services from Nicholas Harris, our Chief Executive, here.